A new phone or tablet
Still in the box? I'll set it up, move your contacts and photos across, and show you just the bits you'll actually use.
Tech help at your own pace
Patient tech help, at your own pace
"I don't know anything about computers" is the thing I hear most, and that's absolutely fine. I'll visit you, sort out what's wrong and make sure you're happy before I leave.
- Never rushed
- Written notes left behind
- Family kept in the loop if you like
- Fully DBS checked
Whatever it is, I've seen it before
Email and messages
Can't find an email, can't send a photo, or forgotten a password? I'll sort it.
Video calls with the family
FaceTime, WhatsApp or Zoom set up so you can see the grandchildren with one tap.
Online banking and shopping
I'll help you get started safely, and show you how to spot a suspicious website or message.
The digital landline switch
Landlines are moving onto the internet. I'll check your phone, alarm or care pendant keeps working.
The TV and its remotes
Missing channels, catch-up TV that won't load, and too many remotes. Simple fixes, clearly explained.
Help that fits around you
Many people tell me they feel left behind by technology, or that they hate asking the family for help again. That's what I'm here for. I go at your pace, explain things in everyday language and check you're happy before moving on.
- Time to talk. Visits aren't rushed, and questions are always welcome.
- Show, don't tell. I'll walk you through it on your own device, so it actually sticks.
- Staying safe. I'll show you how to spot scam emails, texts and phone calls.
- Someone to ring. Once we've met, you've got a friendly local face to call next time.
The big landline switch. Phone companies across the UK are moving landlines onto broadband. Most phones carry on working, but some alarms, care pendants and older handsets need checking. I can look at your set-up and talk to your provider for you.
Arranging help for a parent? Sons and daughters can book on their behalf, and my monthly Peace of Mind plan gives your parent someone to call whenever they need it. Help for your parents
Prices
Clear, simple prices
I'll always tell you the price before I start. No contracts, nothing to sign, no nasty surprises.
Free diagnosis
£0 to find out what's wrong
I'll take a look, tell you what's up and what it'll cost to fix, before I touch a thing. Don't want to go ahead? You owe me nothing.
- No fix, no fee. If I can't sort it, you don't pay
- Price agreed before I start
Home visits
£45 an hour
Charged per 30 minutes (£22.50 a go), so a quick job costs a quick price. No hidden extras.
- Charged per 30 minutes
- No travel charge anywhere in my usual area.
- I explain everything as I go
- Notes left behind if you'd like them
Help over the internet
£25 for 30 mins
Or £45 for up to an hour. With your say-so, I can see your screen from here and fix things while you watch.
- Often the same day
- Handy if you're not local
No fix, no fee: if I can't sort it, you don't pay a penny. Card, cash or bank transfer on the day. Invoices for businesses.
Questions
Frequently asked questions
Will you make me feel silly for asking?
Never. Everyone starts somewhere, and honestly, most of this stuff is more confusing than it needs to be. I'll explain things as many times as you like.
Can my son or daughter book for me?
Of course. Family often book for parents who live locally. I can ring them afterwards to explain what I did, if you're happy for me to.
Do you write things down?
Yes. If you'd like, I leave simple written notes, so you can remember how to do it after I've gone.
Will you try to sell me a new computer?
No. I'll always try to fix what you've got first. If something really is past it, I'll explain why and help you choose, with no commission and no pressure.
Are you DBS checked?
Yes, I'm fully DBS checked, so you can feel comfortable having me in your home.
How do I know it's really you calling?
I will never ring you out of the blue asking to get onto your computer. If anyone does, even if they say they're me, hang up and call the number on this website.
Get in touch
Tell me what's wrong
Fill in this short form and I'll ring you back to find a time that suits. I aim to reply within a couple of hours during opening times.
Prefer to talk? Give me a ring.
Mon to Sat, 9am to 6pm